The big takeaway from Taylor’s comments is that this is the direction Salesforce is going in – they will be heavily pitching these Slack-First solutions.
In fact, Salesforce Co-CEO Bret Taylor has said that Slack comes up in every single one of his customer conversations. It is clear that Salesforce is leveraging its Slack-First solutions, including Slack-First Customer 360, Slack-First Sales, and Slack-First Service, to make every Salesforce product more powerful and more effective for their customers. What is Salesforce’s Strategy for Slack in 2022? But what exactly will this push look like and how can customers prepare and leverage the conversations Salesforce will inevitably start around Slack? I’ll discuss Salesforce’s Slack strategy and what customers need to know to make the most of this acquisition. In FY22 Q3, the number of customers paying $100,000 or more for Slack went up 44% and they did $280M in revenue, $30M ahead of guidance.īecause Slack is proving to drive growth post-acquisition, you can expect Salesforce to push Slack on its customers moving forward. Since completing the acquisition, Slack continues to drive impressive numbers and exceed Salesforce’s guidance expectations. The over $900M messaging app platform was purchased by Salesforce for nearly $28B. Salesforce acquired Slack back in July of 2021 with the goal of helping customers become more connected, more productive, and more innovative in a digital-first world.
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